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Shipping & Delivery Policy

1. Delivery Areas

  • We currently deliver across Dwarka and nearby areas within a limited radius to ensure maximum freshness and faster delivery.
     

2. Pre-Order Delivery Model

  • We operate on a pre-order basis and follow a daily 6pm cutoff cycle.

  • Orders placed before 6pm will be delivered the next day. Orders placed after 6pm will be delivered the day after.

  • ​This allows us to prepare and dispatch products fresh for delivery.
     

3. Delivery Partners

  • Orders are delivered through third-party courier and logistics providers, including Shiprocket.
     

4. Delivery Timelines

  • Estimated delivery timelines are provided for convenience and may vary depending on:

    • Delivery location

    • Courier operations

    • Weather conditions

    • Public holidays

    • High order volumes

    • Other unforeseen circumstances

  • Orders placed before 6:00 PM are typically delivered the next day. Orders placed after 6:00 PM are typically delivered on the following day.

  • Our usual delivery window is between 4:00 PM and 8:00 PM. While we strive to deliver within these timelines, delays may occasionally occur due to factors beyond our control.

 
5. Delivery Responsibility

  • Customers must ensure:

    • The shipping address is accurate and complete

    • The recipient is available to receive the order

    • Contact details provided are correct

  • We are not responsible for failed or delayed deliveries caused by incorrect customer information or recipient unavailability.
     

6. Delivery Delays

  • While we strive to meet all delivery timelines, delays caused by courier partners or external circumstances are beyond our direct control
     

7. Order Tracking

  • Tracking details will be shared once the order has been dispatched through Shiprocket.

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